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Provide high-quality service
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Frequent question and answersoffers
1. Should I pay for searching and booking services on the site?
For users - customers searching and booking services, as well as all the rest of the functionality of the service is completely free. Prepayment for booking services is not charged. The payment for the selected contractor is made before the service is received in 100% of the amount. In this case, the form, type and currency of payment, as well as other issues, for example, relating to accompanying or closing financial documents - are stated between the customer and the "booked" contractor independently.
2. Is it necessary for the customer to register in the system?
It is enough to confirm only your email address. If you wish, you can go through full registration on site. Personal details of the user are reliably closed from viewing and are not transferred to third parties, except for only one partner, which the customer will choose as an executor. If the contractor is not selected, then the contact data will not be transmitted to anyone. If desired, the user's account can be deleted in the personal account.
3. When should I place my order to receive services in time?
In most cases, it is best to create your request at least 2-3 days in advance. Placed in advance order will get the most possible number of offers from partners. But there are services, for example, the organized transportation of a group of children by buses,which is required by law to be escorted by traffic police cars. In this case, we recommend you submit your order at least 4 days in advance, if you need 1-2 buses and at least 12 days for the order of 3 or more buses.
4. How HELPER.TRAVEL save your time and money?
Save time. Use search on the contrary, spend only 2 minutes to place the order and let the contractors offer their services, and you choose the most optimal offers. Otherwise, it takes hours and days to search on the Internet, comparing services, calling and emailing. Read more here
Save money. Factors affecting the prices of partners' services are a great many: it is a different distance between service locations, a shortage of the group for a required date and time, passing trips, "free time" between orders, temporary financial difficulties, etc. And just the understanding that several offers from competitors have already been sent to a specific order - allows you to get really favorable prices for your order.
5. If there is no prepayment for customers, how does the service earn money?
There is an inexpensive subscription to services for the contractors to get access for the orders.
6. What are the guarantees to obtain the stated service and the price?
After the customer has chosen a contractor, both sides receive contact information and can communicate outside the service. According to the rules any force majeure circumstances arisen at one of the parties must be immediately informed to the other party. In accordance with section 8 of the user agreement the price stated by the partner must be complete and final, taking into account the wishes of the client specified in the order. Therefore, we highly recommend all our customers fully provide the terms of the order in the request. Helper.travel is the source of main or additional work for partners, so negative feedback from customers significantly lowers the partner's rating and can lead to the deletion of the account.
7. In what territory does the service work?The countries of presence are indicated on the main page of the site. To find out about a specific city - go to the "Services in cities" section in the basement of the site or in the side menu (on the mobile version). Then select the country, after the city and the desired service.
Any other question?
You can ask your questions in the comments and we will answer them. Perhaps your questions will be interesting to other users.